Shipping Info

At Woodstock Zambon, we strive to provide fast and reliable shipping services to our valued customers worldwide. Below are the details of our shipping policies:

 

Delivery Speed: We offer fast delivery worldwide using trusted courier services including DHL express, GLS and Feedex

     Shipping notice: due to national strikes, GLS deliveries may experience delays.

 

Italy
📦 GLS → 1–3 business days → €7 (Free on orders over €50)
🚀 DHL Express → 1 business day → €15

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European Union (EU)
📦 GLS → 3–5 business days → €9 (Free on orders over €70)
🚀 DHL Express → 1 business day → €30
✅ No customs duties

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Switzerland
✈️ FedEx Express → 2–5 business days → €25 (Free on orders over €180)
⚠️ Customs duties may apply

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United Kingdom
✈️ FedEx Express → 2–6 business days → €27 (Free on orders over €50)
⚠️ Customs duties may apply

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Asia & Australia
🚚 FedEx Express → 5–8 business days → (Free on orders over $150)
🚀 DHL Express → 3 business days → $40
⚠️ Customs clearance delays may occur

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Rest of the World
📩 International Post → 8–10 business days → $45 (Free on orders over $180)
⚠️ Tracking may not be available in some countries

 

Note

For certain specific locations, such as islands or destinations with special shipping rates, costs and delivery times may vary. The correct shipping fee is always calculated automatically at checkout.

 

Order Processing: All orders are processed promptly, and packages are dispatched on the next business day following the placement of your order. Please note that orders placed on weekends or holidays will be processed on the next business day.

 

Tracking Information: We understand the importance of tracking your package. Once your order has been dispatched, you will receive an email notification containing a tracking number. This tracking number allows you to monitor the progress of your shipment until it reaches your doorstep. Please check spam folder of email if you didn't see anything.

Customer Support: For any assistance regarding tracking, shipping, or any issues with your package, our dedicated customer support team is available Monday through Friday. Please feel free to contact us at info@woodstockzambon.com, and we will be happy to assist you.

Delivery Estimates: While we make every effort to ensure timely delivery, please note that delivery times may vary depending on the destination and any unforeseen circumstances such as customs delays or extreme weather conditions. Estimated delivery times will be provided during the checkout process based on your shipping address.

For countries outside the European Union, customs duties and import taxes are the responsibility of the customer.

Re-Shipping of Uncollected Packages

If the package is not collected by the customer and is returned to our warehouse, we will contact the customer to arrange for re-shipment. Please note that the cost of re-shipping the package will be borne by the customer. The re-shipping fee must be paid before the package is dispatched again.

Order Cancellation Due to Uncollected Packages

If the customer chooses to cancel the order instead of having the package re-shipped, we will process a refund with a 15% deduction from the total order amount. This deduction covers the costs of shipping, handling, and logistics incurred by our company.

Conditions for Refund

The refund will only be processed once the package has been returned to our warehouse and inspected to ensure that the products are in their original condition. The refund, will be issued using the same payment method initially used by the customer in 14 business days upon receiving the products by our wharehouse. We will process a refund with a 15% deduction from the total order amount. This deduction covers the costs of shipping, handling, and logistics incurred by our company.

Thank you for choosing Woodstock Zambon!