Woodstock are happy to offer a return fot the items within 14 days of receipt.
However, postage and handling charges incurred by you to Woodstock will be at your cost. Your original item must be returned back to us before your exchange item is sent out for you.
If you are unsure about a specific item please feel free to contact us and ask any questions via our contact page prior to making your purchase.
Please note that in order for the exchange it must meet our return conditions. The condition of the item must be re-sellable and the item(s) must be returned to us 14 days from date of receipt, Woodstock will not accept the exchange of any item that is considered used or damaged.
Returns are not permitted on the following items:
Customized products
All Pre Order Items
DAMAGED OR FAULTY ITEMS:
Goods are inspected before packaging to ensure they are in excellent condition. Products are packaged carefully to ensure a minimal chance of damage during transit. If you receive a damaged or defective item, or any problems regsrds you order please contact Woodstock within 2 days of receipt date to be eligible for an exchange.
Goods must be returned within 14 days receipt.
Shipping and handling costs are not refundable.
Order Cancellation Due to Uncollected Packages
If the customer chooses to cancel the order instead of having the package re-shipped, we will process a refund with a 15% deduction from the total order amount. This deduction covers the costs of shipping, handling, and logistics incurred by our company.
Conditions for Refund
The refund will only be processed once the package has been returned to our warehouse and inspected to ensure that the products are in their original condition. The refund, will be issued using the same payment method initially used by the customer in 14 business days upon receiving the products by our wharehouse. We will process a refund with a 15% deduction from the total order amount. This deduction covers the costs of shipping, handling, and logistics incurred by our company.
HOW TO RETURN ITEMS: send an email to info@woodstockzambon.com with your order number and the reason for the return.