Fast & reliable North American shipping directly from our Texas warehouse.
UPS Ground: $6.00 (2-4 Days)
No custom duties or import taxes
Delivery: 3-5 Business Days
Shipped directly from our Texas warehouse
• Canadian Customers: Since orders are dispatched from our fulfillment center in Arlington, Texas, your package may be subject to local Canadian customs duties, provincial taxes (GST/HST), or clearance fees. These charges are established by your local authorities and are the sole responsibility of the customer.
Order Processing
Next-Day Dispatch: All orders are processed promptly, and packages are dispatched on the next business day following the placement of your order. Please note that orders placed on weekends or holidays will be processed on the next business day.
Real-time Tracking: We understand the importance of tracking your package. Once your order has been dispatched, you will receive an email notification containing your tracking number. This allows you to monitor the progress of your shipment until it reaches your doorstep. Please check your spam folder if you do not receive this communication.
Delivery Estimates: While we make every effort to ensure timely delivery, please note that delivery times may vary depending on the destination and unforeseen circumstances such as customs clearances or extreme weather conditions. Estimated delivery times will be displayed at checkout.
Uncollected Packages & Returns
Re-Shipping of Uncollected Packages: If a package is not collected by the customer and is returned to our warehouse, we will reach out to arrange a re-shipment. Please note that the cost of re-shipping the package is the customer's responsibility and must be paid in full before the package is dispatched again.
Order Cancellation Due to Uncollected Packages: If you choose to cancel your order instead of arranging a re-shipment after a package is returned to us, we will process a refund with a 15% deduction from the total order amount. This deduction covers the cost of shipping, handling, and logistics incurred by our company.
Conditions for Refund: A refund will only be processed once the package has successfully returned to our warehouse and has been inspected to ensure all products are in their original, pristine condition. Approved refunds will be issued to the original payment method within 14 business days of receiving the returned products.
Customer Support
Need assistance with your delivery, tracking, or package? Our dedicated customer support team is available from Monday to Friday to assist you. Please feel free to contact us at info@woodstockzambon.com, and we will be happy to help.